Define the appointment
Specify the service duration, price, location and who can deliver it. Individual appointments, group classes and equipment rentals need different availability models.
Make the customer journey clear
Show the service, available staff and times, ask only for information you need, then present a clear summary. Explain cancellation and rescheduling rules before confirmation.
Test the difficult cases
Check breaks, days off, overlapping appointments and two customers selecting the same time. Verify that booking and rescheduling apply the same rules before launch.